What to Expect on a Personal Injury Intake Call

Intake Call – What to Expect | Giroux Pappas
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What to Expect on Your Intake Call

Attorney: When and where did the incident occur?
Client: Last Wednesday, around 2:30 pm at a Detroit construction site.
Why we ask

To determine legal deadlines and jurisdiction. If you’re unsure, we can help fill in the details later.

Attorney: What happened—can you describe the incident?
Client: I slipped on a wet floor with no signs posted.
Why we ask

This helps us understand how the injury occurred and begin determining who may be legally responsible.

Attorney: Do you know who was involved—property owner, contractor, driver?
Client: A subcontractor was managing the site.
Why we ask

We ask these questions to find out who may be liable, what insurance may apply, and who we may be pursuing for damages.

Attorney: What injuries did you sustain? Have you received any medical treatment?
Client: I broke my ankle and had surgery last week.
Why we ask

Your injuries and treatment help determine the scope of your case and next steps for medical and legal support.

Attorney: Were there any witnesses or reports?
Client: A coworker helped me up, and I think there was a report filed.
Why we ask

Witnesses and documentation strengthen your claim. If none exist, we may still be able to support your version of events.

Attorney: What are your biggest concerns right now?
Client: Missing work and covering my medical bills.
Why we ask

Understanding your concerns helps us prioritize what’s most important to you—financial relief, care, or peace of mind.

Attorney: Don’t worry if you don’t have all the answers.
Client: I’ll share what I can. Thank you for helping.
Why we ask

Many people call unsure or overwhelmed. We’ll guide you, investigate, and gather missing details with compassion and experience.